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Here to Help

From advice on caring for your LAGOS
jewelry to help choosing the perfect gift,
our experts are pleased to assist
you in any way.

Would you rather call us? Call us 1-877-925-4305

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LAGOS jewelry is handcrafted from 925 sterling silver and 18k gold. Your LAGOS sterling silver may tarnish. The proper care, storage and cleaning of your jewelry will help maintain the appearance of your piece.

Over time the recessed areas of your piece will appear darker in contrast to the surface. This is a unique process that identifies the piece as authentically LAGOS.

  • Periodically examine your clasps and settings to ensure a secure fit.
  • Use caution when using sterling silver cleansers or jewelry solvents as they may remove the unique finish of your LAGOS design. Be sure you are using the proper liquid cleanser.
  • Always put on your LAGOS jewelry last to avoid contact with hair products, perfumes, cosmetics or lotions. Overtime, these products will build residue on your jewelry.
  • Do not wear LAGOS jewelry in the ocean, hot tub, sauna, pool, bath or shower as water, heat or chlorine will damage your piece.

For a minimal fee, you can send your LAGOS jewelry for a professional cleaning. CLICK HERE to learn more about the LAGOS cleaning and polishing service or email customercare@LAGOS.com.

Jewelry Cleaning

To clean your LAGOS jewelry, use the included polishing cloths that are custom made for LAGOS jewelry. The white inner cloth is designed for cleansing and the beige outer cloth for polishing and buffing your piece. Please note: The inner white cloth is not suitable for all jewelry materials. Do not use the inner white cloth for pearls, opal, coral, diamonds, ceramic, doublets or gemstones. Only the outer cloth is acceptable on all jewelry surfaces.

Maintain your jewelry using the LAGOS Cleaners.

Please email customercare@LAGOS.com with any questions.

Jewelry Storage

Exposure to air and humidity will increase the tarnishing of your jewelry. Store each piece separately in the suede pouch provided to avoid contact and scratching from other jewelry. To keep your LAGOS jewelry in its original form, use your LAGOS polishing cloth each time you store your piece.

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