Gift Packaging Options
Customize the packaging. Select one gift box or multiple gift boxes per order. It's your LAGOS, your way. All free with purchase.
Separate gift box and pouch per item.
A single gift box for entire order. Each item packaged separately in a pouch.

Here to Help

From advice on caring for your LAGOS
jewelry to help choosing the perfect gift,
our experts are pleased to assist
you in any way.

screenreaders press tab
Would you rather call us? Call us 1-877-925-4305

Alterations and Repairs

Alterations & Repairs
Alterations & Repairs
Our Repair Services

If your LAGOS item requires repair or alteration, please follow the instructions below:

  • Complete all information and print our Service Request Form
  • Package your LAGOS in a secure box - envelopes not recommended
  • Original packaging will not be returned. Do not include gift boxes, pouches, or other items you wish to keep
  • We are unable to ship to a PO Box address as we utilize UPS
  • Include this form with your item(s) to be serviced via your preferred shipping method to:

ATTN: Service Dept
441 N. 5th St.
4th Floor
Philadelphia, PA 19123

We recommend obtaining insurance and tracking. Please allow 2-3 days after receipt for a LAGOS Customer Care Specialist to provide your assessment and estimated cost. Shipping and handling fees apply. Servicing may take up to 2-4 weeks once received.

View our Cost Estimate information.

For further information, please email or call 877-925-4305 , Monday through Friday, 8:30am to 7pm EST. Our team will be happy to assist you.

Refurbishing: Cleaning &
Polishing Services

For a minimal fee, you can send your LAGOS jewelry for a professional cleaning and polishing.

  • The general fee for this service is $25 per item
  • Shipping and handling fees apply
  • Your item(s) will be professionally cleaned and polished by a LAGOS jeweler

Complete all information and print the Service Request Form to include with your jewelry.

Please note: Refurbishing and cleaning does not include repairs, such as restringing or replacing damaged gemstones. Diamonds, pearls, and gemstones will be tightened during the refurbishing process.

You may ship your item(s) using your preferred shipping method with insurance and tracking to:

ATTN: Service Dept
441 N. 5th St.
4th Floor
Philadelphia, PA 19123

Welcome Newcomer