18K Gold Caviar Bar Necklace

I received my caviar gold bar necklace as a gift one year ago, and since then it has broken two times now. The first time I sent it back, Lagos replaced my necklace and had a new one sent to me almost immediately. My replacement necklace just broke again in the same place as my last, near the clasp, and when I called about getting it replaced I found out I have to pay for shipping. Although I absolutely love this necklace, I'm really disappointed I have to pay for shipping to get it replaced. I feel that since this particular necklace has broken twice within a year and is fairly pricey, the company should take care my shipping return labels. This is a nice piece of jewelry and these problems should not be reoccurring, especially because it is well cared for. This is just my personal experience, but do find it important to share.