How will I know if my order has been placed?
How can I change or cancel my order?
If you wish to cancel your order, please call 877-925-4305 and have your order number ready.
How can I track my order?
How do I know what size to order?
How do I know when an out-of-stock item will be available?
How can I gift wrap my order?
Payments & Taxes
How can I pay for my purchase?
If purchasing via Paypal, the total amount of your order is allocated at the time your card is approved, although payment does not occur until the order ships.
For debit cards, payment is deducted from your account at the time your card is approved.
Gift Cards: To use online, enter the gift card number, along with the access number, on the right side of the page in the checkout.
At this time we cannot accept cash, CODs, checks, or money orders for online purchases.
If you would like to more information regarding these payment options, contact us at 877-925-4305.
Can I pay with two or more credit cards?
Why am I being charged tax on my order?
When will my purchase process on my credit card?
The total amount of your order is allocated at the time your card is approved, although payment does not occur until the order ships.
Payment is deducted from your account at the time your card is approved.
How do I use my LAGOS gift card?
Why am I unable to use my gift card?
How do I check my gift card balance?
Shipping, Returns & Exchanges
How do I know when my order is arriving?
How do I exchange or return my online order?
If you are looking to make an exchange or return, start the process here.
Please print the return slip and put it inside the box. You will receive a confirmation email when your item is received. Allow 7-10 days for the processing of your return.
Please note: Engraved or custom items are final sale and may not be exchanged or returned.
How do I ship internationally?
Sizing / Alterations & Repairs
How do I resize my order?
How do I estimate the cost of a repair?
How do I send my jewelry in for repair?
About Our Site
How do I update my email address?
How do I change my password?
Why can’t I log in to my account?
If your account was created after February 15, 2020, you can retrieve your account information by clicking ‘Forgot your password?’ on the Sign In page.