Ordering

How will I know if my order has been placed?

Your order confirmation will be sent to the email address provided at check out. You can view your order status by logging into My Account.

How can I change or cancel my order?

Your order can be canceled as long as the order status is in process. If your order status is shipped, it cannot be canceled. You can view your order status by logging into My Account. For more information, call us Monday through Friday 8:30am to 7pm EST at 1-877-925-4305 or email customerservice@lagos.com.

How can I track my order?

Your order confirmation will be sent to the email address provided at checkout. You may also view your order status by logging into My Account. For more information, call us Monday through Friday 8:30am to 7pm EST at 1-877-925-4305 or email customerservice@lagos.com.

How do I know what size to order?

How do I know when an out-of-stock item will be available?

If a LAGOS item is out-of-stock, the product will not have an ADD TO BAG option. You will see the item listed as CURRENTLY UNAVAILABLE. For your convenience, click the STILL WANT IT? option to receive a notification as soon as the item is available for purchase. You may call us Monday through Friday 8:30am to 7pm EST at 1-877-925-4305 or use the ASK A QUESTION option. Be sure to note the style number shown in the description.

How can I gift wrap my order?

All orders will be shipped in our signature packaging, which includes a gift box, jewelry pouch, polishing cloth and care instructions. The checkout has an option for a complimentary gift message note to be included with the order.

Payments & Taxes

How can I pay for my purchase?

We accept the following: Credit Cards: American Express, Discover, MasterCard, Visa.

Pay Pal The total amount of your order is allocated at the time your card is approved, although payment does not occur until the order ships.

Debit Cards: MasterCard or Visa debit cards may be used for payment. Note: payment is deducted from your account at the time your card is approved.

Gift Cards: To use online, enter the gift card number, along with the access number, on the Billing Information page in the checkout.

Other Forms of Payment: At this time we cannot accept cash, CODs, checks, or money orders for online purchases.

If you would like to more information regarding these payment options contact us at 1-877-925-4305.

Can I pay with two or more credit cards?

Yes. Call us Monday through Friday 8:30am to 7pm EST at 1-877-925-4305 to make a purchase with multiple gift cards or credit cards.

Why am I being charged tax on my order?

This depends where your order is being shipped.

  • Philadelphia 8%
  • Pennsylvania, outside of Philadelphia, 6%
  • All other states, 0% sales tax

For more information, please contact us at 1-877-925-4305 or email customerservice@lagos.com.

When will my purchase process on my credit card?

Credit Cards:
The total amount of your order is allocated at the time your card is approved, although payment does not occur until the order ships.

Debit Cards:
Payment is deducted from your account at the time your card is approved.

How do I use my LAGOS gift card?

Enter the gift card number, along with the access number, on the Billing Information page in the check-out. Gift cards may be redeemed on LAGOS.com. They are not redeemable at any LAGOS retailers; such as Neiman Marcus, Nordstrom, or Bloomingdale’s. They are not redeemable for cash or credit except where required by law. To check your balance, go to My Account. LAGOS is not responsible for lost or stolen gift cards.

Why am I unable to use my gift card?

Check your balance at My Account. Ensure you gift card is a LAGOS.com issued gift card. If you are unable to view your balance contact us at 1-877-925-4305 or email customerservice@lagos.com.

How do I check my gift card balance?

Check your balance at My Account

Shipping, Returns & Exchanges

How do I know when my order is arriving?

Your order confirmation will be sent to the email address provided at check out. You may also view your order status by logging into My Account.

How do I return my online order?

You may return your order within 30 days of the original invoice date using the postage-paid, pre-printed return label that comes with your order. Include the Returns & Exchanges Form on the back page of the receipt sent with your order or print a new RETURNS & EXCHANGES FORM. Please note: Engraved or custom items are final sale and may not be exchanged or returned.

How do I exchange my online order?

You may exchange your order within 30 days of the original invoice date using the postage-paid, pre-printed return label that comes with your order. Include the Returns & Exchanges Form on the back page of the receipt sent with your order or use the RETURNS & EXCHANGES FORM. Please note: Engraved or custom items are final sale and may not be exchanged or returned.

How do I ship internationally?

LAGOS does not deliver internationally. We deliver packages within the United States.

Sizing/Alterations & Repairs

How do I resize my order?

LAGOS jewelry can be customized for a minimal alteration fee. Because resizing is done by our artisans, the lead-time can be approximately 1 to 3 weeks. Depending on the complexity of the alteration, it may require additional time. Read more about LAGOS sizing. Our customer service team will be happy to assist you at 877-925-4305 or customerservice@lagos.com.

How do I estimate the cost of a repair?

Here is our COST ESTIMATE information for general repairs.

How do I send my jewelry in for repair?

Complete the SERVICE REQUEST FORM. Be sure to insure your jewelry when shipping to the LAGOS Service Department. After your request is processed, we will contact you with an estimate before proceeding with any repairs.

About Our Site

How do I update my email address?

Email customerservice@lagos.com with your current email address and provide your new email address. Be sure to include EMAIL ADDRESS UPDATE in the subject line.

How do I change my password?

You can reset your password by going to the My Account page and clicking the FORGOT PASSWORD? option.